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Announcements

Stay updated with the latest news, service status, and important announcements about ClusterHawk.

Weekly Maintenance Window

Maintenance
August 18, 2025

Every Friday night to Saturday morning (22:00 UTC Friday to 02:00 UTC Saturday), we conduct scheduled maintenance to validate our platform infrastructure and apply necessary updates. During this time, jobs may experience delays or interruptions. This maintenance window is essential for maintaining the quality and reliability of our platform. We appreciate your understanding and patience.

Maintenance Window: Every Friday at 22:00 UTC to Saturday at 02:00 UTC

Subscription Tiers Renamed: Hunting Queries Now in Every Tier

Update
July 2, 2026

We have renamed our subscription tiers to better reflect who they serve: Basic is now Analyst, and Hobby is now Team. Professional and Enterprise keep their names, and all prices and existing subscriptions are unchanged. No action is needed on your side. Alongside the rename, hunting queries are no longer exclusive to Professional and Enterprise: every Analyst subscription now includes 1 hunting query per month, and Team includes 3. Hunting query counts on the Subscription page reflect the new limits.

Quota Policy Update: NIL IP Restoration for Clustering & Training Jobs

Update
February 15, 2026

We are committed to fair and transparent quota usage. Starting now, when a clustering or model training job completes successfully, any IPs identified as NIL (empty or null data) during preprocessing will have their quota automatically restored to your account. For example, if you submit 100 IPs and 20 are identified as NIL, those 20 IP credits will be returned after the job finishes. This applies to all clustering pipelines (Core, Deep, Advanced) and all model training pipelines. Prediction jobs are not eligible for NIL IP restoration. Because predictions support single-IP submissions, even one NIL IP requires spinning up a full compute instance, loading the model, and executing the pipeline. The infrastructure cost is the same regardless of the data quality. In clustering and training, NIL IPs are filtered out early during preprocessing alongside many other IPs, reducing overall processing time, so we pass that saving back to you.

ClusterHawk 3.0.0 - Public Release

Resolved
October 8, 2025

ClusterHawk is now publicly available! It has moved from private beta to public release. Security teams worldwide can now access its threat intelligence and clustering capabilities. Key highlights include: Open registration and access to all ClusterHawk features for security professionals, documentation and getting started guides, public support channels and knowledge base, and API access for integration with existing security tools, SIEM platforms, and custom threat intelligence workflows.

Pre-Live Release

Resolved
August 31, 2025

We have successfully released for public use. Please report any issues to [email protected]

Job Processing Service Restored

Resolved
May 4, 2025

We have successfully resolved the issues affecting our job processing infrastructure. Job submissions are now fully operational again. Thank you for your patience during this downtime.

Job Processing Temporarily Unavailable

Notice
May 4, 2025

Our job processing infrastructure is currently experiencing issues. We have disabled job submissions while our team works on resolving the problem. We apologize for the inconvenience and will update this notice when the service is restored.